Returns & Refunds

Our 30-day return promise

If something is not right, you may request a return within 30 days of delivery. To keep prices low and protect every customer from fraud, all returns follow the simple, transparent process below. Please read it fully before starting a return.

If you have used the product and have an issue

Many GPS trackers and dash cams that seem faulty are actually a quick setup or settings fix, so before a return we help you confirm the issue. To request a return for a used or opened item, please email our support team and include the following, so we can verify the problem and resolve it quickly:

• Your order number and the name of the product.
• A clear written description of the issue and when it started.
• Current photos of the actual product you received, including the device, the label or serial number, and the original packaging.
• A short video that clearly shows the issue happening on the device you received.

Our team will review your photos and video and check them against our return guidelines and the product warranty. If the issue is confirmed and the item qualifies, we will approve the return and send you return instructions right away. If the issue is caused by setup, we will help you fix it so you can keep using your device.

How to start a return

1. Contact our team. Email us via the Contact page with your order number, a description of the issue, and, for used items, the required photos and video.
2. We review and verify. Our support team checks your request against our guidelines and the manufacturer warranty, usually within 1 to 2 business days.
3. Receive your RMA. If approved, we email you a return authorization and step-by-step return instructions. Items sent back without approval cannot be processed.
4. Ship it back. Return the item with all original accessories and packaging, using the instructions provided.

Return conditions

• Items must be returned with all original packaging, accessories, cables and documentation.
• Proof of purchase (your order number) is required for every return.
• Returns are approved only after our team verifies the request against these published guidelines.
• Devices that have been activated on a paid data plan, or where a service, subscription or digital credit has been used, may be non-returnable or subject to a partial refund. This is noted on the product page where it applies.
• We reserve the right to decline returns that do not meet these conditions, show signs of misuse, physical damage or tampering, or where the requested photo and video evidence is not provided.

Digital products and subscriptions

Digital products, service activations, SIM or data-plan credits, and subscription fees are non-returnable and non-refundable once delivered or activated, because they cannot be returned to stock. Please choose these items carefully, and contact us first if you have any questions before you buy.

Refunds

Once we receive and inspect your approved return, we process your refund to the original payment method. Refunds typically appear within 5 to 10 business days, depending on your bank or card issuer. Original shipping charges, where they applied, are non-refundable, and return shipping is the customer's responsibility unless the item is confirmed defective or was sent in error.

A note on chargebacks

We work hard to resolve every issue quickly and fairly through the process above, and we keep records of orders, delivery confirmation, and the photo and video evidence customers provide. Please contact us first so we can help. Filing a chargeback without first completing our return process, or for an item that does not meet these published return conditions, may be disputed with the evidence on file.